Last updated: March 27, 2026
10-20 Labs respects your privacy. This Privacy Policy explains how information may be accessed, processed, and used when you use services provided by 10-20 Labs, including:
We do not sell, rent, or trade your personal information to third parties.
Depending on the product or service you use, we may access or process limited technical, device, and operational information necessary to provide core functionality. This may include:
10-20 Connect uses Bluetooth to discover, connect to, and communicate with compatible nearby BLE devices. Certain features may also request access to your device location.
If enabled by you, location may be used to support features such as drive detection, proximity-related logic, and relay behavior when the app is minimized or your phone is locked. This helps the app determine whether the vehicle is moving or stopped so supported automation can work as intended.
Location access is optional, but some background-aware features may not function correctly unless you allow the necessary location permission level on your device.
10-20 Tracks may process location, telemetry, event, and device status information reported by connected tracking hardware in order to provide mapping, alerts, history, monitoring, and related fleet or vehicle tracking features.
Information handled by our apps and services is used only for legitimate product functionality, including:
10-20 Connect does not require user account creation inside the app for basic BLE control functionality. Where possible, Bluetooth and location-based decisions used for device behavior are handled locally on the device.
10-20 Connect is not designed to sell or broker user data, and it is not intended to collect personal information such as your name, email address, or mailing address inside the app unless you separately provide that information to us through another channel.
Our apps may send push notifications to inform you about alerts, updates, relay-related events, tracking events, or system activity. To deliver notifications, a device notification token may be stored and used solely for notification delivery purposes.
We may rely on third-party infrastructure or service providers for hosting, diagnostics, analytics, or notification delivery. These providers may process limited technical information only as necessary to operate the service.
Our website may use cookies, analytics tools, or similar technologies to understand general site traffic, improve performance, and maintain website functionality. These tools are not intended to collect sensitive personal information through the website alone.
We retain information only for as long as reasonably necessary to provide the applicable service, comply with legal obligations, resolve disputes, maintain security, or support system operation. Retention may vary depending on the specific product or feature being used.
We do not sell your personal information. We may share limited information with service providers only when needed to operate or support our services, such as hosting or notification delivery providers, or when required by law.
Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.
10-20 Labs takes reasonable administrative, technical, and operational measures to protect the information handled by our services. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
You can limit or disable certain app permissions, such as Bluetooth, location, or notifications, through your device settings. Please note that disabling these permissions may prevent some app features from working properly.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. Any updates will be reflected by the "Last updated" date at the top of this page.
If you have any questions about this Privacy Policy, please contact us at: